Contact Us
Got a question about one of the online casinos we cover, spotted something that needs updating, or just want to tell us we've got a review wrong? This page explains how to reach mistikrak.ca and what we can (and can't) help with.
What we can help with
Online Casinos is an independent review and comparison site for Canadian players choosing between online casinos. We're not a casino ourselves, so we can't process deposits, withdrawals, account verification or anything tied to an actual gambling account. What we can help with includes:
- Corrections or updates to information on a specific casino review
- Questions about how we rate and rank the sites listed on our reviewed casino pages
- Feedback on bonus terms, game libraries or payment details that may have changed
- General queries about our editorial process, disclosure or how the site is funded
- Media, partnership or advertising enquiries
What to contact the casino directly for
Anything account-specific — a delayed withdrawal, a bonus that didn't credit, a login issue or a closed account — needs to go through the casino operator's own support team, not us. Every brand we list, including Betninja, WinnerIsland, Zoccer and the others in our rankings, runs its own live chat and email support, and they're the only ones with access to your account and transaction history. We simply don't have visibility into individual player accounts.
Before you write in: a few things worth checking first
A lot of the questions we get are answered elsewhere on the site, so it's worth a quick look before reaching out:
- If your question is about safe play, deposit limits or self-exclusion, our Responsible Gambling page covers the tools and support options available to Canadian players.
- If it's about how we operate, who funds the site and our approach to reviews, that's laid out on our About Us page.
- If it's a question about site use, liability or the legal basis of our content, check the Terms and Conditions first.
How our team reviews and updates casino information
Contact from readers is one of the ways we keep our casino comparisons accurate. Bonus terms change, wagering requirements get revised, and new payment methods appear regularly across the Canadian market. When a reader flags something — a wrong offer amount, an outdated free spins count, a payment method that's no longer supported — we look into it and correct the page where the change is verified. This isn't a substitute for our own research process, but it's a useful second check, and it's one reason our rankings tend to stay current.
A note on licensing and where we operate
Online Casinos publishes independent commentary for a Canadian audience. We don't hold a gambling licence ourselves, because we don't accept bets or process gambling transactions — that's the responsibility of each individual operator, and we encourage every reader to check a casino's own licensing details before signing up. If you have a general question about how online gambling is regulated for players in your province, our Responsible Gambling page is the right starting point, and beyond that we'd suggest checking your provincial regulator's published guidance directly.
What happens after you reach out
We read every message that comes in, but we're a small editorial team, not a support desk, so response times can vary depending on volume and the type of query. Straightforward corrections or factual updates tend to get actioned fastest. Broader questions — about methodology, partnerships or press — may take a little longer since they often involve more than one person on our side.
Commercial disclosure
Some of the casinos featured on mistikrak.ca are partners we may earn a commission from if you sign up through a link on our site. This applies to enquiries too: if you write in asking about a specific offer, we'll answer honestly whether or not that operator is a commercial partner, and it never changes our advice on whether a site is a good fit for you.
Getting the most useful response
If you're flagging an error, it helps to include the name of the casino, the page you found it on, and what you believe the correct information should be. If you're asking a general question about choosing between Canadian online casinos — bonus structures, payment options, game selection and so on — a bit of context about what you're looking for lets us point you to the right part of the site rather than a generic answer.
We can't guarantee a response to every message, and we won't be able to intervene in disputes between a player and a casino operator. What we can do is keep listening to reader feedback and use it to keep our reviews and comparisons as accurate as possible for anyone researching online casinos Canada-wide.